Download a claim form

Cancellation

Theft / Loss of Baggage or Money

 

Medical Treatment & Curtailment

Travel Delay & Missed Departure

If you wish to make a claim, please download the appropriate form and fill it in accurately. Send your completed form, along with any supporting documentation to:

One Claims Ltd
1-4 Limes Court
Conduit Lane
Hoddesdon
Hertfordshire
EN11 8EP

Telephone: 01992 708 708

Once you have submitted your claim, you will hear back from ONE Claims within 5 working days. You will receive one of the following:

• Confirmation that the claim will be covered under the terms of the policy
• A request for additional information to support your claim and why it is needed
• Or a clear explanation why the claim is not covered under the terms of the policy

If you claim is approved, you will receive full payment within 10 working days.

Medical Emergency Assistance

For emergency medical assistance whilst you are abroad.

Telephone: + 44 1992 444 337