Making a claim

If you wish to make a claim, please contact the claims company:

Claims: 0203 829 3817 or download the relevant form at

24 Hour Medical Emergency Assistance: 0044 (0)203 829 6745 (Emergencies only)

Coronavirus Information: Unfortunately, the policy will not provide cover for cancellation in the event that the Foreign and Commonwealth Office have advised against travel. However, insurers are looking at claims on a case by case basis, you can download a claims form on the following link:

More information about claims for something related to COVID19, FCO travel advice or border restrictions