Contact us

Sales & Customer Service

0330 024 9319
enquiries@yourtravelcover.com

If you wish to email your us, please send it to enquiries@yourtravelcover.com or complete the form below and we will get back to you as soon as we can.

Our opening hours are 9am to 5pm, Mondays to Fridays (excluding bank holidays).

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before
contacting us.

 

Claims

If you wish to make a claim, please complete a claims form and send it, along with any supporting documentation, to the address provided.

How can you make a complaint?

You can make a complaint by contacting us by any of the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By telephone on: 01279 621 640
  • By fax on: 01279 621 641
  • By email to: enquiries@ancileinsurance.com

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

Financial Ombudsman Service 
Exchange Tower,
Harbour Exchange Square,
London E14 9SR.
0800 023 4567 if calling from a landline or 0300 123 9123 if calling from a mobile
www.financial-ombudsman.org.uk

Online Disputes Resolution
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Postal Address

Yourtravelcover.com
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ